F.A.Q


WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-7 business days of payment.
- Items may take 14-30 days to arrive.
- We will notify you by email when your items have been shipped.

WHERE ARE MY ITEMS COMING FROM?

Some of our specialty items are located in other countries such as Australia,
Germany, United Kingdom and China thus the longer shipping time required.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

If you have any other questions, please email us at support@roxceen.com